A Focus on Output is Teaching People to Stop Thinking for Themselves

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I generally don’t like being told what to do. It started during my childhood and continued into my professional life. Although my defiance wasn’t always popular with teachers, I am not a rebel who has problems with authority. Neither was it anything to do with laziness. Only quite recently, I finally realised what triggers this defiant feeling in me: I can’t stand being told what to do when I don’t understand why I’m supposed to do it.

This same feeling triggered the professional allergy I have developed toward output-oriented work. My definition of output-oriented work is “work focused on creating deliverables — output — without taking into account the changes in behaviour — the outcome — that those deliverables are supposed to create.”


Annelore Arnold

Fascinated by digital transformation, working with agile teams and building great products.

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